Start a Return
How to start a return. Request your return from your order confirmation email or your account page, or call or text us and we will help. Once we receive and inspect the item, your store credit is issued. Returns take 2 to 3 business days to process after they reach us, and we will let you know as soon as your item arrives.
Before you send it back
You have 14 days from the date your item is delivered to request a return. Requests made after that window cannot be accepted. Items must still have their tags attached and be unworn, unwashed, and unaltered.
Store credit only. Returns are issued as store credit. We do not refund to the original form of payment (credit card, debit card, or cash) except in the case of a transaction error on our part. This applies to purchases made in store and online.
Return shipping. A flat rate return shipping fee of $10.00 is charged once per return, no matter how many items that return includes, and it is deducted from your store credit. This fee does not apply to items brought back to either of our stores in person.
FINAL SALE. Not eligible for return or store credit: ACCESSORIES, BRACELETS, EARRINGS, GIFT CARDS, GIFTS, JEWELRY, LINGERIE, HANDBAGS, SHOES, SCARVES, HATS, LAST ONE LEFT items, and all SALE items.
Send returns to:
elle BOUTIQUE, ATTN: Returns
5508 Kingston Pike, Suite 130
Knoxville, TN 37919
Questions? Call or text 865-606-5449, or email online@shopelleboutique.com.